Mat6 Responsible Gaming – Play Safe, Live Happier

From day one mat6 has operated, we have held one unwavering conviction: a sustainable and ethical online casino business cannot be built on the uncontrolled losses of its players. A platform that allows its players to fall into financial or psychological difficulties due to excessive gambling is not simply irresponsible — it is a moral failure.

Responsible gaming at mat6 means we actively maintain an environment where slots like Cai Shen, Jungle King, Ninja vs Samurai, or live games like Mega Ball and Playtech Roulette can be enjoyed as healthy entertainment — much like watching an EPL match at a mamak or playing e-sports with friends — and not as a means of relieving stress, chasing losses, or solving financial problems.

We believe healthy gambling has three defining qualities:

• Informed Choices: You play because you choose to, not out of compulsion or an urge you can't control.
• Clear Limits: You set the time and money limits you're comfortable losing before you start playing, and you can stop once those limits are reached.
• A Balanced Perspective: You treat money spent on gaming as an entertainment expense, not as an investment or a source of income.

As a player mat6 by gaming responsibly, you play an active part in shaping a healthy and positive online gaming community in Malaysia. Every decision to play within your means contributes to a better gambling culture for everyone in our country.

mat6 provides a full suite of responsible gaming control tools, accessible directly through your account settings. All tools are free, easy to use, and take effect immediately upon activation. You don't need to wait for approval or go through a complicated process to protect yourself.

A. Deposit Limit:

• Daily Deposit Limit: Set a maximum deposit amount in MYR that you can make per day (e.g. RM 100 per day). Once the limit is reached, no further deposits are allowed until midnight.
• Weekly Deposit Limit: Set an overall deposit limit across a rolling 7-day period (e.g. RM 500 per week). Ideal for players who want medium-term control.
• Monthly Deposit Limit: A cap on total deposits within a calendar month (e.g. RM 1,500 per month). Best suited for long-term gaming budget planning.
• Limits can be reduced at any time, effective immediately. For increase limit, a 24-hour waiting period is applied as an additional safety measure.

B. Loss Limit:

• Set the maximum net loss amount in MYR that you're willing to accept in a single day, week, or month.
• Once the loss limit is reached, new bets are automatically blocked for the remainder of the relevant period — even if there is still a balance in your account.
• This is the most effective way to prevent yourself from chasing losses when you are not in a stable emotional state.

C. Session Time Limits:

• Set a maximum session duration (e.g. 2 hours per day). Once the limit is reached, a notification will appear and your session will be ended automatically.
• An awareness clock showing how long you have been playing is also available on your mat6 account dashboard.

D. Self-Exclusion:

• Temporary Exclusion: 24 hours, 7 days, 30 days, or 180 days. Login is fully blocked. All promotional communications are stopped.
• Permanent Exclusion: Account is permanently closed. To reopen after a permanent exclusion, a strict review process is required with a minimum waiting period of 6 months.
• Self-exclusion can be requested through your account settings or by contacting mat6 customer support via live chat or email at [email protected].

Problem gambling rarely develops overnight — it typically builds gradually through small behavioural shifts that are easy to overlook. Recognising the early warning signs is the single most important first step to regaining control before things become more serious. Here are some questions worth asking yourself honestly:

• Have you ever used money intended for daily necessities, rent, utility bills, or groceries to gamble?
• Are you gambling to "win back" money you have lost in a previous session?
• Do you often play longer or spend more than you originally planned?
• Do you hide your gambling activity from your partner, family members, or friends?
• Do you feel anxious, irritable, or restless when you try to cut back or stop gambling?
• Have you borrowed money, pawned belongings, or used a credit card to fund your gaming?
• Is gambling beginning to affect your work performance, personal relationships, or physical and mental health?

mat6 takes the protection of minors extremely seriously. This platform is exclusively for individuals aged 18 and above. We encourage all users who share a device or internet connection with children or teenagers to take the following steps to prevent unauthorised access.

• Never Share Your Login Details: Make sure your mat6 account password is not known to any children or teenagers in your household. Use a strong, unique password that cannot be easily guessed.
• Log Out After Every Session: Always log out of your mat6 account after each session, especially if you are using a device shared with other members of your household.
• Use Parental Control Software: Consider using parental control software on devices accessible to children to block access to gambling websites.
• Get Informed About Gambling: Have open conversations with your children about the risks of gambling and why it's strictly for adults — just as you would discuss alcohol or cigarettes.

Accessing and using the responsible gambling control tools at mat6 is straightforward and only takes a few minutes. Here is a step-by-step guide:

To Set a Deposit / Loss / Time Limit:

• Log in to your mat6 account using your Malaysian phone number and password.
• Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming".
• Select the type of limit you wish to set (deposit, loss, or session time).
• Enter your preferred amount or duration in MYR (for financial limits) or hours/minutes (for time limits).
• Confirm your settings — limits take effect immediately. You will receive a confirmation via SMS to your registered phone number.

To Activate Self-Exclusion:

• Under the "Responsible Gaming" section in your account settings, select "Self-Exclusion".
• Choose your preferred exclusion period — from 24 hours to a permanent exclusion.
• Review and confirm your decision. The exclusion will be activated immediately upon SMS verification.
• If you have difficulty accessing the settings, contact mat6 customer support via live chat or email at [email protected] — we will process your self-exclusion request as quickly as possible, 24/7.

Seeking help is an act of courage and wisdom, not weakness. If you or someone you know needs support related to problem gambling, the following resources are available in Malaysia and can be reached at any time:

• Talian Kasih 15999: A free hotline operating 24 hours a day, 7 days a week. It provides counselling, information, and referrals to appropriate support services for a wide range of issues, including problem gambling.
• Befrienders Kuala Lumpur 03-7627 2929: A 24/7 emotional support and crisis prevention service. All conversations are confidential and non-judgmental.
• Department of Social Welfare (JKM): Provides counselling and social support services through offices across Malaysia for individuals and families affected by problem gambling.
• Nearest Government Hospital: Psychiatry and Mental Health Units at Malaysian public hospitals provide assessment and treatment for gambling addiction as part of their mental health services.

For any responsible gaming requests at mat6 — including setting limits, activating self-exclusion, or getting guidance — contact us at [email protected] or via mat6's 24/7 live chat.